Shipping & Returns

• Shipping & Processing
  All Heritage Woodsmith products are handcrafted and shipped with care. In-stock items typically ship within 3–5 business days (Monday–Friday). You will receive a tracking number as soon as your order ships.

• Custom Orders
  Custom-made items (including personalized/engraved pieces, special wood requests, and made-to-order boards) require additional time. Custom orders typically take 2–4 weeks to complete before shipping, depending on design details and current workload. If you need an item by a specific date, please contact us before ordering.

• Flat Rate Shipping
  We offer Flat Rate Standard Shipping for $19.95 on most orders shipped within the United States.

• Multiple Items
  If your order contains multiple items, additional shipping charges may apply due to weight and packaging requirements.

• Carriers
  Orders ship via UPS or USPS, depending on size and destination.

• Delivery Time
  Standard delivery typically takes 3–7 business days after your order ships.

• Alaska & Hawaii / Special Locations
  Shipping to Alaska, Hawaii, or special destinations may require additional shipping charges. If needed, we will contact you before shipping.

Returns & Exchanges

We accept returns on unused, non-custom items within 14 days of delivery.
Return shipping is the responsibility of the buyer and original shipping costs are non-refundable.
To start a return, contact returns@heritagewoodsmith.com.
➡️ View our full Return & Refund Policy here.